The website enquiry form

An enquiry typed into your website can land in Leads by itself, as a new lead with the customer’s message as its first note, owned by whoever you choose, with the next action already set to reply. No retyping, nothing lost in an inbox.

Setting it up

On the Leads page click Website form. It shows:

• Post enquiries to - the address your form sends to. The long key at the end is yours alone; anyone with it can create leads in your company, so treat it like a password.
• Accept enquiries from the website - turn the endpoint off without changing the website.
• Email a copy of each enquiry to - an address that gets every enquiry as it arrives, with a link to the lead. Leave blank for none.
• New enquiries are owned by - who the lead is assigned to.
• New key - if the key leaks, generate another. The old one stops working at once.

Putting it on the website

Paste the snippet from the dialog into your site, or change your existing form’s action to the address shown and method to post. The field names the endpoint understands:

Field	Used for
name	Contact name. Required
email	Contact email. Email or phone is required
phone	Contact phone
company	Their company, if any
address	The site. street, suburb state postcode splits on the first comma
projectType	New home, Renovation, Extension, Commercial, Maintenance, Other
budget	A budget band, if you ask for one
message	Their message. Becomes the first note on the lead
website	A hidden field. Leave it empty and hidden; bots fill it and are dropped

The endpoint accepts a plain form post or JSON, and answers JSON: {"ok":true} when the lead was created. A website developer can post it with fetch and show a thank you without leaving the page; a plain HTML form works too.

What it will not do

It never says whether a key is real, so an attacker cannot probe for one. It rejects anything with neither an email nor a phone, since there would be no way to reply. And it does not send an acknowledgement to the customer; that is your website’s job, and your first call.