Invoices, your card, pausing and cancelling

Once you are subscribed, Stripe does the billing and the Admin panel shows you what Stripe knows. Four things come up: finding an invoice, fixing a card, pausing for a while, and stopping altogether.

Your invoices

Every charge produces a tax invoice, emailed to the administrator’s address by Stripe at the time of the charge. They are also listed on Bills in the Admin panel, newest first, with the period each one covers, the amount and its status.

Button	What it does
View	Opens the invoice on Stripe’s site — and if the invoice is still unpaid, lets you pay it there
PDF	Downloads the invoice as a PDF for your accountant

Neither needs a Stripe login; the links are yours alone. An invoice shown as Awaiting payment is one Stripe has not been able to collect yet — see the next section.

Note

Invoices from before your company moved to Stripe are not on this page. If you need one, ask SmarteBuild support.

When a payment fails

Cards expire and banks decline. When a renewal payment fails:

1. Stripe emails the administrator and retries the card over the following three weeks.
2. Your subscription shows as Payment overdue on the Subscription page, but access continues during the retries — nobody is locked out of a live job because a card expired on a Friday.
3. If every retry fails, the subscription is cancelled and access stops.

To fix it, update the card (below). Stripe collects the outstanding invoice as soon as a working card is on file, and the status goes back to Active.

Updating your card

1. On Subscription, press Card & invoices (Stripe). (The same button is labelled Billing details on the status card.)
2. Stripe’s billing page opens. Under Payment method, add the new card and set it as default, then remove the old one if you like.
3. Press Return to SmarteBuild.

The same page shows your invoice history and lets you switch between monthly and annual billing.

Pausing instead

Builders have quiet stretches — between contracts, over a wet season, while a big job waits on approvals. Rather than cancelling and losing everything, you can pause the subscription for one, two or three months. Nothing is charged while it is paused, and every project, estimate, order and document stays exactly where it is.

1. On Subscription, open the ⋯ menu on the Billing card and choose Pause subscription.
2. Choose how long — one, two or three months.
3. The dialog shows you the two dates that matter: the day you keep working until, and the day billing restarts. Press Pause my subscription.

What happens while you are paused

Charges	None. Stripe raises no invoice you have to pay until billing restarts
Until the date you have paid to	Everything works exactly as normal — you have already paid for those days, so you keep them
After that date	Sign-in is closed for everyone in the company — on the computer and in the mobile app — and anyone who tries is told the subscription is paused. Anyone still signed in is signed out within a few minutes
Your data	Untouched. Nothing is deleted, archived or hidden
Coming back	Resume now, on the Subscription page, any time — you do not have to wait for the end date

When the pause ends, billing restarts by itself and everyone can sign in again. If you resume early, access comes back straight away and the next invoice is collected on its normal date.

Note

A subscription can be paused once every 12 months. If you need longer than three months, or a second pause sooner, contact SmarteBuild — we would rather sort something out than lose you.

Cancelling

1. On Subscription, open the ⋯ menu on the Billing card and choose Cancel Subscription.
2. Read the terms and press Cancel my subscription.

Cancellation takes effect at the end of the period you have already paid for, not immediately. The Subscription page shows cancels at period end and the date access ends; nothing further is charged. Until that date everything works as normal, and Keep my subscription in the same menu reverses the cancellation if you change your mind.

Under the terms, a monthly subscription is not refunded for the remainder of the month; an annual one is refunded less a cancellation fee — the exact terms are on smartebuild.com.au/app-terms.

Caution

After a cancelled subscription ends, the company’s data is scheduled for deletion under the terms and cannot be recovered. Export anything you need — BOQs, orders, claims and documents — before the end date.

Coming back

A cancelled company can subscribe again at any time from the same Subscribe button, on either plan. If the data has not yet been deleted, it is exactly as you left it.