Defects on site

Defects are found on site and fixed on site. Logging them there — rather than writing notes and typing them up later — is the single biggest improvement the app makes to the process.

Logging one

Defects → New defect. You are asked for:

• Location — which room or area
• Observation — what is wrong
• A photo
• The supplier responsible, if you know

Write it for the person fixing it

They were not at the inspection. Give them what, where exactly, and how much:

Weak	Better
Paint	Paint runs to architrave, door 3 side, approx 300mm
Scratch	Scratch to benchtop, 150mm, left of sink
Tile	Chipped tile, 2nd row from floor, wall behind toilet

Use the dictation button rather than thumb-typing that on a phone — see Dictation.

Photograph everything

A photo removes the argument about whether something is a defect, and removes the second site visit where the trade could not find it. Taking it at the moment you log the defect costs nothing; going back for it costs a trip.

Walk the job with the app open

Logging as you go beats writing notes and typing them up later — the descriptions are more precise and the photographs actually get taken. A 40-item inspection done this way is finished when you reach the front door.

Defects with several photos

A defect can carry more than one photo: a client reporting through their portal can send up to six, and the office can add more on the Defects page. In the list, a small +2 on the thumbnail means there are two more photos than the one shown. Open the defect and the rest sit in a row under the main photo; tap one to see it full screen, tap again to close.

At the end of that row, Take and Choose add another photo, and the small × on a photo takes it off (it asks first). These happen straight away, without pressing Save. A defect holds up to 12 photos. Removing a photo only unlinks it: the file stays in Documents, in the Defect Photos folder.

The main photo at the top still works as before: Replace or Remove it, then Save. If you remove it, the next photo takes its place.

Notifying the supplier

Notify supplier sends the defect to whoever is responsible, from the phone.

That closes the gap between finding a defect and telling someone about it, which is otherwise a job that waits until you are back at a desk — and often until Monday.

The notice carries the description, the location and the photo, so the trade has what they need to price and plan the fix without ringing you.

Notices

Defect notices lists what you have sent and where each stands.

A supplier can respond to a notice — marking work fixed, or disputing it — and that response comes back here. So the list answers, without any chasing: what have I sent, what has been actioned, and what has somebody pushed back on.

Open a notice to see its full history.

Chasing

Work the list oldest first. A notice sent three weeks ago with no response is one phone call, and it is much better made now than at handover.

What still happens at a desk

• Building the defect locations structure for a job
• Importing an inspector’s spreadsheet
• Marking defects fixed in bulk after a trade has been through
• Print options and the handover reports

See Logging defects and Reports and handover.

A practical inspection routine

1. Walk the job with the app open.
2. Log each defect where you are standing — location, dictated description, photo.
3. Set the supplier as you go, while you remember who did it.
4. Back in the vehicle, send the notices.
5. At the desk, produce the per-trade lists for anything not covered by a notice.

Steps three and four are the ones that save a day later. A defect logged without a supplier has to be assigned by somebody who was not there.